Shipping & Returns

Delivery Details

Free Delivery

Spend over £50 (before VAT) with Banks Pottery and we will deliver to you FREE OF CHARGE

Please note this applies to Zones A&B (See below)

 

By Courier

We generally ship via UK Mail for delivery to UK mainland destinations within 24hrs - Monday to Friday - (We reserve the right to use other courier services.). Small item orders (£6.99+vat carriage) can sometimes be sent via Royal Mail.

UK Offshore (Zone D) £25.99+vat rate only applies to orders that weigh 25kg or less - if you are unsure how much your order will weigh give us a call - 01709377040

Saturday Delivery - We can deliver your consignments via UK Mail Saturday service at a cost of £29.99+vat. However, this is not applicable to Scottish Highland, N Ireland and UK offshore addresses -

Call - 01709377040 to order this service.

PLEASE NOTE ORDERS TAKEN AFTER 2PM FRIDAY WILL NOT BE ELIGIBLE FOR SATURDAY DELIVERY.

Scottish Highlands, Northern Ireland and Isle of Wight (Zone C):

AB31 to AB38, AB41 and AB42, AB43 to AB56, FK19 to FK21, IV1 to IV40, IV52 to IV54, KW1 to KW14, PA34 to PA40, Some PH1 postcodes, PH5 to PH9, Some PH10 postcodes, PH15 to PH44, PO30 to 41 - Isle of Wight, BT - All - N Ireland These are subject to our Highlands and N Ireland delivery rate of £19.95+vat

UK Offshore (up to 25kg consignment weight) (Zone D):

HS - All, IV41to IV49, IV51, 55, & 56, KA27, and KA28, KW15, KW17 to 17, PA20, PA41to PA49, PA60 to PA78, PH42 to PH44, ZE, IM, JE, GY, TR21 to TR25 - These are subject to our UK offshore delivery rate of £25.99+vat. Goods ordered before 1pm and are in stock should be with you the next working day!! Sadly we cannot 100% guarantee this (If you are in N.Ireland or offshore UK please contact for further details.)

We can ship to Europe and, of course, worldwide. Please contact us for a carriage quote.

NOTE: We cannot be held responsible for any breakages on orders that are shipped to Europe and worldwide. We do pack overseas orders very well to avoid this.

SHIPPING RATES:

Small Order Delivery Rate - Orders under £50 (Before VAT) - £6.99+vat (Zones A&B)

Standard Delivery Rate - Orders over £50 (Before VAT) - FREE OF CHARGE (Zones A&B)

Scottish Highlands, N Ireland and Isle of Wight - Delivery Rate - £19.95+vat (Zone C)

UK Offshore Delivery Rate (Consignments below 25kg weight) - 25.99+vat (Zone D)

Saturday Delivery before 12 Noon - £29.99+vat (Zones A&B other please call)

Everywhere else - PLEASE CALL

 

Once your goods have arrived:

All goods are carefully bubble wrapped and boxed of course, but accidents can happen.  PLEASE examine all delivery contents before signing for your goods - If it is not possible to examine goods immediately, sign 'damaged'. If you sign for your delivery and subsequently discover damaged items Banks Pottery will be unable to replace the items free of charge. If, upon examination, some items are damaged, missing or are the incorrect items, inform the delivery driver and contact Banks Pottery within 7days, outside of this we will be unable to send any replacements. We can then get the replacements out to you. Alternatively, we can issue a refund for the damaged items.

To verify damaged items you may be asked to email a photograph of the damage for insurance purposes.

Replacement goods will be sent at our discretion.

If there is a problem: Please see our returns policy page

Contact [email protected] for further details.

 

Feedback:

  Thank you for choosing Banks Pottery, we are committed to improving as a company and value your thoughts on our service and products.We use Feefo, a totally independent review centre, to gain an insight into what our customers think about us, Feefo show all reviews both the good and the bad. Feefo will email you shortly asking you to simply answer two questions and rate us, we would really appreciste your thoughts!