Privacy Policy & Cookies

Privacy Policy

A copy of our complete GDPR Compliance Policy is available on request.

Company Contact Details

Banks Pottery Ceramics and homeware
Nick Banks Managing Director
Railway Arches
S60 5SR

Necessary Processing

All tasks performed by the company are necessary to ensure adequate standards for operating on a legal basis under GDPR legislation, May 25t 2018. The company review data quantities and necessary processing annually by a third party GDPR practitioner to ensure all subject processing tasks remain as few as possible to maintain this standard.

Banks Pottery provide no details of customers or staff. We do not provide information to third parties other than those required by law. Such bodies include HMRC and the payment gateway Sage Pay. Such third parties may hold your data live and in automated backup for up to six years following termination of contract with ourselves or named software as aforementioned. We have two classifications for data under these descriptions; personal and sensitive.

Data Protection Objectives

Necessary processing tasks are reviewed every month. Such tasks include, but are not limited to:

  • Legislative updates demonstrating transparency and fair use of data
  • Right of access to data we hold on you
  • Right to be informed of changes and updates that will affect the use of your data
  • Right of data portability to ensure it is accessible
  • Right to object against anything we hold about you
  • Right to erasure should you wish to remove all records
  • Right to restrict processing in the case of dispute
  • Right to rectification if the data we or mentioned third parties are incorrect
  • Rights regarding automated profiling and decision making
  • Hardware and software security measures to ensure the safe use of your data
  • Pseudonymisation, tokenisation and encryption to restrict access beyond designated parties
  • Anonymisation of data analytics for company performance

Management and staff are bound by confidentiality and we take unnecessary access and processing of data we hold and a very serious matter. A Data Protection Impact Assessment (DPIA), is undertaken as part of the annual review and updated monthly as a metrics management system to gauge improvements towards data protection and information security protocols.

Marketing and Advertising

Collection of data is by service appointment only and not used for marketing. Advertising of services is by appointment of designated third parties only and sharing of information between those third parties is as aforementioned without being used as advertising material.

SARs (Subject Access Requests)

Subject data can be updated at point of sale, using the gateway Sage Pay, or by calling the company directly to check orders or issue complaints. The company can confirm that the details you have provided are true, but cannot provide personal data over the phone or by email, so if you fail security questioning, your request will be processed by post or directly through your contractor. Requests made by email will be responded to, in order to confirm details formerly provided using your email address as confirmation of identity. Please ensure to keep a record of the payment gateway transaction details on purchase. SARs are logged automatically and subject to review regularly as fraud prevention.

Cookie Policy

What are cookies?

  1. We and our business partners collect information about your use of our website through cookies. 
  2. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit.
  3. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Website?

  1. The cookies we and our business partners use on this website are broadly grouped into the following categories:
  2. Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.
  3. Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
  4. User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.
  5. Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
  6. Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for further details.

How can I reject or opt out of receiving cookies?

  1. If you do not wish cookies to be stored on your machine, you can do the following:
  2. Delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit
  3. Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please be aware that disabling cookies may impact the functionality of this website.
  4. Third party cookies may be in use and parties are mentioned in the Privacy Policy.